charging for cancelled contract

[Prabhav]

Hello,

I am still being charged for gigatv contract despite cancelling the contract within the week and returning the equipment. please see attached. Can you facilitate the process and also refund the incorrect charges? 

Thanks

Edit: @Prabhav  Attachment removed for privacy reasons. Please do not post any personal information that is publicly visible.

[Lars]

Hi Prabhav,

which company debits? Vodafone Kabel Deutschland, Vodafone GmbH or another? Does the debit reference include the customer number of the GigaTV contract?

Best regards

Lars

[Prabhav]

Hi Vodafone Hessen GmbH does the deductions and debit note includes the customer number. 

[MariaK]

Hello Prabhav,

I'd be happy to take a look at it. Can you please send me a PN with the following details:

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Customer number

Please let us know briefly here if you have written us a PN.

Many greetings,

Maria

[Prabhav]

Hi Maria,

Just sent the details via PN. Looking forward to resolution.

Regards,