change to lower tariff

[tshui]

I am currently having "Red Internet & Phone 1000 Cable" tariff. As per stated the contract, I am eligible to change to a lower tariff at the 7th month. Please if you would help with the change to "Red Internet & Phone 50 Cable".

Many thanks.

[Lars]

Hi tshui,

which German state are you from?

Best regards

Lars

[tshui]

Hi Lars,

I am located in Munich.

Thanks.

Best regards,

Shin Hui

[Stephan]

Hi tshui,

then please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[tshui]

Hi Stephan,

Private message sent with the information.

Can I double check the price after switching.

Thanks.

Best regards,

Shin Hui

[Stephan · Accepted solution]

Hi tshui,

thanks for your pm.

The change to Red Internet & Phone 50 Cable will be effective on 9 May 2021. To this date you'll get an extra confirmation and you can see the new tariff in your customer portal.

Regards

Stephan

[tshui]

Thanks Stephan,

Just want to let you know that I have not seen or get extra confirmation on the change.

May I double check whether all good for the change. Thanks for your support.

Best regards,

Shin Hui

[Thomas]

Hi tshui,

as already written, the changeover will take place on 09.05. and only then will the confirmation be sent. So just have a little patience.

Regards

Thomas

[tshui]

Thank you. I received the letter stating the tariff had been change. In the paper, It say that I have the right to revoke this contract within 14 days without giving a reason. Can I clarify if I choose to revoke, is it refer only to the change to 50 cable tariff... OR it means the whole contact originally signed up will be terminated and I will not be bound to the remaining 18 months ?

[Thomas]

Hi tshui,

only the change can be revoked.

Regards

Thomas