cable rojo

[IreneVazquez]

Hello, my name is Irene. I contracted via internet kable vodafone. I received the last friday the kable router but it is not working. During the instalation the red led of internet is blinking all the time and I cannot continue with the next steps. I tried to call several times but they cannot spean english and I dont know what else can I do. 

this is my client number: 

XXXXXXXXXX

Edit: @IreneVazquez Client Number removed. Best regards Kurtler

[natas666]

hello!

listen: the way u explain the communication problem is wrong.

---

@IreneVazquez  schrieb:

"....but they cannot spean english..."  

 better: U don't speak german !

to solve your main problem - u r offline - a technician has to visit u and fix it.

so u may wait 4 support from the mods of the community - or call again and again 

(maybe a friend or neighbour can translate ?!)

[IreneVazquez]

That make sense, how can a tag a mod of community I need someone come to fix it. 

Thanks!

[Wallace]

Hi Irene,

I would be happy to take a look at it. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[IreneVazquez]

Thanks a lot @Wallace I already sent you the data!

[Wallace]

According to the system, you have made an appointment for 07.06 today.

Regards

Wallace

[IreneVazquez]

The Technik came two times and it is not possible to install the kabel in my appartment. They told me to create another contract with DSL (already dos it yesterday). Can You please me help me to cancel the current contract with the kabel? I Tried to call but again I cannot communicate in german.

i will Send the Router back today 

thabks in advance 

[Wallace]

Hi Irene,

You should contact us before signing a new contract. The DSL contract is also from us? Then please send me the customer number via PN.

Regards

Wallace

[IreneVazquez]

Thanks @Wallace for the quick response. Yes is with vodafone as well, I sent you the user number. 

[Wallace]

Okay... currently we are still waiting for the feedback from the technician.

Regards

Wallace