Welcome Letter didn't arrive

[PinarS]

Hello, writing here as I couldn't find any English customer support. As I don't speak any German, I'm lost in the customer support line.

I created a Kabel subscription through check24 and the subscription started in August. I received the box, installed the router and have been using it ever since. 

I recently realized the invoice amounts are not being deposited from the account I gave check24. I can't view my invoices because I don't have my customer number.

From reading support articles I realized I needed a welcome letter but this never arrived. Can you please let me know how I can get my customer number in ENGLISH? 🙂 

Thank you very much in advance.

[ERFD]

Hello PinarS,

welcome to the community 🙂

Please note that it is no longer possible to directly process service requests (faults, changes to master data or contracts) in the community, as there is no longer any exchange of personal data. We are happy to support and help you with everything else here. If it is very complex and should remain in writing, feel free to use our service channels on Twitter or Facebook. There we can take a closer look at the account and check this in detail. Feel free to refer to the post there.

Regards Fred