I ordered a Glassfiber connection at our new address because of relocation. It showed on the website that Glassfiber connection was available to the address. In reality the connection in the apartment was missing the Home-ID which we only understood while processing the original request. Afterwards with some consultation from Vodafone kundenservice, we were able to get a technical person at home who assigned the Home-ID to the connection and checked if the signal works or not. He said that from his side the work was finished and left. Now since 21st May the status still shows "In Bearbeitung" and I can not activate the route as I am supposed to get a new Welcome Letter with a new valid MIC to activate the route and the connection. Calling the Kundenservice does not land anywhere as they keep on shifting my call to the correct personnel but nobody was able to help. What should we do now ?
