Activation code

[Ayberk1]

Just moved to a new flat and using the current router of the previous tenant, What can I do to receive my Activation code ? I haven’t received it after welcome letter and even requested again from portal.. I really don’t get it Why is it so complicated to get cable internet service in Munich…

Edit: Moved to the correct Board. BR J0hann 

[Kurtler]

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

[RobertP]

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@Ayberk1  schrieb:

Just moved to a new flat and using the current router of the previous tenant, 

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wenn es sich bei dem Router um ein Leihgerät handelt wird das nicht funktionieren 

der Router gehört zum Vertrag des Vormieters

entweder du mietest dir zu deinem Vertrag einen Router oder kaustst dir im Handel eine Kabel-Fritzbox 

[reneromann]

Just to make things clear:

If the router from the previous tenant is a rental device, you will NOT be able to use it anymore.

Rental devices cannot be re-used for another contract and have to be returned at the end of the contract period.

Even if the previous tenant "sold" you the router, he never was legally allowed to do so as he never legally owned the device.

Thus you will have to either rent a router from Vodafone for your contract -OR- you will have to get a retail router (e.g. FritzBoxes with specific item codes as stated in the manufacturers retail information FAQ in subsection 3.1). Any previous rental devices like the Vodafone station, even if bought as used devices, cannot be registered for another contract than they were initially assigned to.