Vodafaone station with internet LED blinking red for 5 days

[Ashutosh1]

Hello, 

I am a new vodafone "Red Internet & Phone 100 Cable U" customer and I recieved the vodafone station router 5 days back. I followed all the instructions correctly for connecting the router to the cable but the Internet LED has been blinking red and there is no internet access. I have tried contacting the hotline, but since my German is not good, I could not explain my problem. I don't have access to internet for the past 5 days. Could you please help?

Thank you.

Best,

Ashutosh

[pRo-Marco]

Hi Ashutosh,

it seems like there is no physical connection to our infrastructure. Let us check this. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Torsten]

Since the TE has not reported back, I close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.