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Unable to add/access contract details under myvodafone portal
Techie1192
Rookie
Rookie

Hello Team, 

 

I have an active internet Kabel contract, however it's been long that I logged in to the myvodafone portal and when I logged in yesterday, mysteriously all my contract data has been deleted. 

 

I tried to add a contract but I dont' have access code anymore, so I tried to order a new one with my customer number which I have but somehow I says that my customer number is wrong and I cannot add/access any contract details. 

 

Point is I am moving to a different apartment and would like to register for umzug, but unfortunately can't do anything in the portal  anymore? 

Can someone help ? 

Best regards
Techie1192

1 Antwort 1
J0hann
Moderator:in
Moderator:in

Hey @Techie1192,

 

please contact our customer service via these contact channels.

My friends will help.

 

BR J0hann 

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