SuperWLAN Not Pairing

[RemeshKanattu]

Hello @Vodafone Team or Moderator.

I have received SuperWLAN Repeater today and was very happy. Now I have the Vodafone Station and an AirTies 4960 AX. SuperWLAN is active in my interface, but provisioning fails even over a LAN cable. Can anyone please check if the Serial Number and MAC address of my extender are properly mapped to my customer contract backend.

Multiple calls I made to customer service but they are unable to understand my problem. Problem is with me because I don't Speak GERMAN and the customer service team Only Speak GERMAN. Thought the ToBI stuff will help but thats the worst bot I ever seen in my life span (Its not a criticism but it is a fact).

Anyway, In this community I hope someone can help?

[andreasabaad]

Du befindest dich hier in einem Kunden helfen Kunden Forum! Hier kann dir niemand helfen. Wende dich damit bitte an den Service. Vertragssprache ist ausschließlich Deutsch! Wenn du dem nicht mächtig bist, musst du dir jemanden zum übersetzen kommen lassen.

[Kurtler]

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

[emily2505]

@Kurtler Thank you. 

TOBi, our chatbot, will ask you a few questions. You may need a translator. If things get more complex, we’ll take over  and help you further personally. Best regards Emily2505