@Maaike schrieb:
I am not sure what "a copy of deregistration" refers to or to whom I should pass this on (all correspondence from Vodafone is nonreply). The vodafone person who guided me in this process advised me what to do and I did that. On 19-12-2018 I signed up for a 2-year contract.
On 10-05-2021 I gave a one-month notice to end my contract and was told that it would go into effect on 10-06-2021.
And this is your problem:
Your contract has a cancellation notice period of 3 months to the end of the contractual term and not of 1 month to any date. And as contractually agreed upon, your contract extended itself for 12 months after December 2020 until 19-12-2021 - thus your regular cancellation from May 2021 would become active to December 2021 and not to June 2021.
The only way to have a premature cancellation right in accordance with the telecommunications law would be, if you'd provide proof that you officially left the place and moved to a location where Vodafone isn't able to serve you with the contractually agreed services. But even then, it would be a 3 months notice period beginning by the day that Vodafone receives the information about your move but the contract would end the earliest at the day of your move (if the notice would be passed over more than 3 months in advance) -- no one month notice period at all. Anyhow if you cannot provide proof in form of any official letter stating that you left Germany, this isn't applicable at all - so your contract runs until its contractual term ends and you have to pay for it.
@Maaike schrieb:
Okay, you mean I had to prove to Vodafone that I no longer live in an area serviced by Vodafone?
Correct...
@Maaike schrieb:
But I have never lived in Germany, I am located in the Netherlands.
That is solely your problem...
@Maaike schrieb:
I only had a cable for holiday use. Now I am selling the apartment. In fact, it has been empty since January 2021.
If you rented or owned an appartment in Germany, you were required to officially register within that location in a period of 14 days - if you didn't do so, that's solely your fault and all consequences from not complying with the laws are solely on your side. Be happy that official services seem not to have noticed this as you might have been required to pay taxes for that appartment as it would have been your secondary location.
@Maaike schrieb:
If I send something to Vodafone, what should I send - that I am registered in the Netherlands? And where to?
You would need to pass over any official document stating that you've left the place - as you cannot do so because you (illegally) never registered there, there's no way to apply the rules from the telecommunications act in that case.
@Maaike schrieb:
I do not appreciate getting warnings from Vodafone!
It doesn't matter if you appreciate getting warnings or not - you still have a valid contract with Vodafone, so you are required to pay for it, no matter if you use it or if you sent back the device as these are solely decisions on your side.
