Reduce Payment due to low internet speed

[Dejablue79]

attached you can find speedtest reports from a device connected directly to the modem (cat7 cable)

since I opened a ticket at the beginning of the month, I would like a reduced monthly payment for my 1000 mbps account.

12:15
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Stadtwerke Finsterwalde (Finsterwalde) [102.26 km]: 42.979 ms
Testing download speed................................................................................
Download: 94.14 Mbit/s
Testing upload speed......................................................................................................
Upload: 35.75 Mbit/s

12:46
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by DNS:NET Internet Service GmbH (Berlin) [2.10 km]: 50.636 ms
Testing download speed................................................................................
Download: 1.79 Mbit/s
Testing upload speed......................................................................................................
Upload: 51.96 Mbit/s

13:06
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by DNS:NET Internet Service GmbH (Berlin) [2.10 km]: 61.399 ms
Testing download speed................................................................................
Download: 66.42 Mbit/s
Testing upload speed......................................................................................................
Upload: 54.60 Mbit/s

13:33
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Stadtwerke Finsterwalde (Finsterwalde) [102.26 km]: 42.952 ms
Testing download speed................................................................................
Download: 225.05 Mbit/s
Testing upload speed......................................................................................................
Upload: 11.26 Mbit/s

14:17
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by wittenberg-net GmbH (Lutherstadt Wittenberg) [90.92 km]: 49.407 ms
Testing download speed................................................................................
Download: 682.95 Mbit/s
Testing upload speed......................................................................................................
Upload: 53.05 Mbit/s

14:42
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by wittenberg-net GmbH (Lutherstadt Wittenberg) [90.92 km]: 62.302 ms
Testing download speed................................................................................
Download: 378.31 Mbit/s
Testing upload speed......................................................................................................
Upload: 53.44 Mbit/s

14:57
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Thüga SmartService (Hof) [266.37 km]: 31.762 ms
Testing download speed................................................................................
Download: 479.43 Mbit/s
Testing upload speed......................................................................................................
Upload: 23.75 Mbit/s

15:06
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by ERZNET AG (Marienberg) [209.89 km]: 70.921 ms
Testing download speed................................................................................
Download: 489.05 Mbit/s
Testing upload speed......................................................................................................
Upload: 7.57 Mbit/s

15:16
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by CampusTechTeam (Vogtland) [242.57 km]: 25.388 ms
Testing download speed................................................................................
Download: 382.48 Mbit/s
Testing upload speed......................................................................................................
Upload: 51.88 Mbit/s

15:22
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Marco Bungalski GmbH (Verden) [283.86 km]: 72.426 ms
Testing download speed................................................................................
Download: 415.70 Mbit/s
Testing upload speed......................................................................................................
Upload: 21.75 Mbit/s

15:27
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by TNG Stadtnetz GmbH (Kiel) [293.92 km]: 78.444 ms
Testing download speed................................................................................
Download: 297.43 Mbit/s
Testing upload speed......................................................................................................
Upload: 10.77 Mbit/s

16:10
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Thüga SmartService (Hof) [266.37 km]: 61.626 ms
Testing download speed................................................................................
Download: 6.03 Mbit/s
Testing upload speed......................................................................................................
Upload: 51.47 Mbit/s

16:23
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by ERZNET AG (Marienberg) [209.89 km]: 82.037 ms
Testing download speed................................................................................
Download: 9.88 Mbit/s
Testing upload speed......................................................................................................
Upload: 50.53 Mbit/s

18:22
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by noris network AG (Nuremberg) [381.72 km]: 25.644 ms
Testing download speed................................................................................
Download: 54.23 Mbit/s
Testing upload speed......................................................................................................
Upload: 52.92 Mbit/s

18:30:
Retrieving speedtest.net configuration...
Cannot retrieve speedtest configuration
ERROR: <urlopen error _ssl.c:1119: The handshake operation timed out>

18:30
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by DNS:NET Internet Service GmbH (Berlin) [2.10 km]: 55.409 ms
Testing download speed................................................................................
Download: 4.62 Mbit/s
Testing upload speed......................................................................................................
Upload: 52.73 Mbit/s

19:17:
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by noris network AG (Nuremberg) [381.72 km]: 25.45 ms
Testing download speed................................................................................
Download: 78.34 Mbit/s
Testing upload speed......................................................................................................
Upload: 52.02 Mbit/s

19:28
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Net-D-Sign GmbH (Garching) [492.09 km]: 29.647 ms
Testing download speed................................................................................
Download: 305.80 Mbit/s
Testing upload speed......................................................................................................
Upload: 11.77 Mbit/s

20:10
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Net-D-Sign GmbH (Garching) [492.09 km]: 71.007 ms
Testing download speed................................................................................
Download: 210.20 Mbit/s
Testing upload speed......................................................................................................
Upload: 0.24 Mbit/s

20:30
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by SysEleven GmbH (Berlin) [2.10 km]: 105.937 ms
Testing download speed................................................................................
Download: 102.10 Mbit/s
Testing upload speed......................................................................................................
Upload: 7.11 Mbit/s

20:48 -
Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by noris network AG (Nuremberg) [381.72 km]: 152.357 ms
Testing download speed................................................................................
Download: 21.10 Mbit/s
Testing upload speed......................................................................................................
Upload: 14.97 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by YourGameSpace (Falkenstein) [387.24 km]: 43.95 ms
Testing download speed................................................................................
Download: 16.42 Mbit/s
Testing upload speed......................................................................................................
Upload: 13.81 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by YourGameSpace (Falkenstein) [387.24 km]: 77.355 ms
Testing download speed................................................................................
Download: 11.51 Mbit/s
Testing upload speed......................................................................................................
Upload: 20.98 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by noris network AG (Nuremberg) [381.72 km]: 52.885 ms
Testing download speed................................................................................
Download: 5.35 Mbit/s
Testing upload speed......................................................................................................
Upload: 10.50 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Net-D-Sign GmbH (Garching) [492.09 km]: 52.33 ms
Testing download speed................................................................................
Download: 12.80 Mbit/s
Testing upload speed......................................................................................................
Upload: 10.36 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by SysEleven GmbH (Berlin) [2.10 km]: 142.984 ms
Testing download speed................................................................................
Download: 7.33 Mbit/s
Testing upload speed......................................................................................................
Upload: 12.93 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by SysEleven GmbH (Berlin) [2.10 km]: 295.407 ms
Testing download speed................................................................................
Download: 74.23 Mbit/s
Testing upload speed......................................................................................................
Upload: 4.73 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by SysEleven GmbH (Berlin) [2.10 km]: 68.019 ms
Testing download speed................................................................................
Download: 12.10 Mbit/s
Testing upload speed......................................................................................................
Upload: 1.79 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by MDCC Magdeburg-City-Com GmbH (Magdeburg) [129.10 km]: 222.247 ms
Testing download speed................................................................................
Download: 11.58 Mbit/s
Testing upload speed......................................................................................................
Upload: 9.21 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by SysEleven GmbH (Berlin) [2.10 km]: 137.646 ms
Testing download speed................................................................................
Download: 9.03 Mbit/s
Testing upload speed......................................................................................................
Upload: 25.15 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Daten- und Telekommunikations-GmbH (Dessau) [111.01 km]: 68.436 ms
Testing download speed................................................................................
Download: 1.78 Mbit/s
Testing upload speed......................................................................................................
Upload: 34.07 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by SysEleven GmbH (Berlin) [2.10 km]: 38.244 ms
Testing download speed................................................................................
Download: 2.60 Mbit/s
Testing upload speed......................................................................................................
Upload: 0.26 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Cronon GmbH (Berlin) [2.10 km]: 153.98 ms
Testing download speed................................................................................
Download: 4.04 Mbit/s
Testing upload speed......................................................................................................
Upload: 29.25 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by MDCC Magdeburg-City-Com GmbH (Magdeburg) [129.10 km]: 231.834 ms
Testing download speed................................................................................
Download: 5.74 Mbit/s
Testing upload speed......................................................................................................
Upload: 6.96 Mbit/s

Retrieving speedtest.net configuration...
Testing from Vodafone Germany Cable (91.64.59.227)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by wittenberg-net GmbH (Lutherstadt Wittenberg) [90.92 km]: 188.922 ms
Testing download speed................................................................................
Download: 8.18 Mbit/s
Testing upload speed......................................................................................................
Upload: 44.61 Mbit/s

[Torsten]

You are in a customer-help-customer forum, but your request must be directed to the complaint management of your responsible cable company (Vodafone Deutschland or Vodafone West). Please use the contact channels provided, either the contact form in MeinVodafone or the classic letter, at Vodafone West there is also the email address that you can find on the invoice. There you also have to add the log of the measurement via the Federal Network Agency's app, unfortunately simple speed tests are not enough.

[Dejablue79]

Federal Network Agency's app = Vodafone's App?

[Torsten]

No, you have to download the app from https://breitbandmessung.de, this is the official app of the Federal Network Agency.

The measurement campaign may only be carried out via a Gigabit LAN connection and 30 measurements must be carried out within 10 days.

[Dejablue79]

This app is not working as a result of constant packet loss.

So I guess im stuck paying full amount of no searvice?

[Dejablue79]

Now that my internet problems were confirmed by your technician to be your falt.

I would like a refund on for the time I wasn't able to use the server.

Since the problem will be fix, according to you, in another month I will need you to find some creative solution for it

so ill be able to work from home.

[Dejablue79]

will that do it?

[Torsten]

No, since there is no official customer service channel here, a post here is not enough. You must use the official contact channels.

Your contact to Vodafone 

Vodafone contact form