Paying subscription after cancellation

[tpio]

Good morning.

I have canceled my subscription in 27.05.2024 17:18, and received a confirmation by e-mail about send back the router in 24.06.2024.

During this meantime above and nowadays I still paying my subscription monthly. Could please someone help me?

I have done the cancellation again today (24.08.2024 9:31) just in case.

[Peter_Co]

Was your contract already out of the 24 month minimum term?

[tpio]

Yes, my contract is from 09.02.2021

[reneromann]

Were there other parts in your contract that you didn't cancel, e.g. additional TV subscriptions or mobile contracts that are NOT part of the internet contract that you cancelled?

[tpio]

No. I do not have any additional services 😕

[Peter_Co · Accepted solution]

Did you at any point make changes to the contract, like switching to a different speed? In that case the 24 months start again. If youbdidn‘t do anything like that, contact support via WhatsApp (support in English is available there).

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292