No internet

[Thg2]

I have connected the cable with the Wi-Fi router, and left it for hour but it's still showing internet as red 

I tried calling customer care but no one speaks English and my German is only beginners. so they just said wait,but it's been so long and it's still not working anyone know how to proceed 

[Peter_Co]

For support in English use WhatsApp, from the Bot there you demand a „kundenberater“ repeatedly until you get forwarded to a human. Responses can take time, it is no live chat and requests are worked on in chronological order.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292