My previous provider hasn't received the cancellation yet

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am 06.05.2022 12:51
Hello! I have started my contract with Vodafone in March and my previous provider hasn't yet confirmed the cancellation. I believe one of the reasons could be because the number I informed as my Festnetznummer is not correct, but I can't see to find it. No I don't see a way to update this - perhaps I would inform my Kundennummer instead.
I try support in the phone, but only support in German is available, can you help?
Thank you!
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am 07.05.2022 15:17
Hello GabiRodrigues,
welcome to the community. 🙂 Please tell me which state you are from.
Best Regards
Anett
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