Missing order confirmation

[alfomz]

Hello, 

more than 10 days ago I requested on your website the CableMax 1000.

I immediately got an email saying that my order would have been processed and I would have received the confirmation in 2 working days. Unfortunately I did not get any confirmation.

I went to several Vodafone shops but nobody could really help me.

How do I get info about the status of my order?

 Thank you in advance 

[Nancy]

Hello alfomz,

please tell me first which state you come from. Did you specify a date you would like to start your contract?  

Best regards
Nancy

[alfomz]

Dear Nancy,

Thank you for the reply.

I am from Rhineland-Palatinate.

I specified that I wanted to start the contract as soon as possible.

Best regards 

Alfonso

[Nancy]

Hello alfomz,

I'll be happy to take a look. Please send me your customer number, name, date of birth and address by private message and then get back to me here in the thread.

Best regards

Nancy