Hello. More than a week ago I ordered a Vodafone DSL connection to my new address. I am new customer, I didn't have any contracts before. Vodafone sent me order confirmation to my email and my phone with a customer number.
Today, I got an SMS from Vodafone asking me to check my order status, but the link in the SMS doesn't work. And if I go to "My Vodafone" page and try my customer number, it tells me that it's wrong, tho it was working 3 days ago. Whenever I try to get help, the phone assistant only speaks German.
If it's this hard to just learn status of my order, then I assume it will be horrible in the future when I have any problem. Do you know if I can already stop my contract (I haven't signed anything yet) and switch to another provider?