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Dear vodafone team,
I recently had a discussion about my service with your colleague, ****. As per our conversation, I understood that my service was to be upgraded to a Kabel 250 Gig plan, with a permanent contract, and a monthly rate of €34.99 for a minimum duration of 2 years. During our discussion, I explicitly asked **** if there were any further actions required on my part, and I was assured that everything would be taken care of by your team.
To my surprise, I discovered yesterday that I no longer have access to the internet. In response, I promptly sent an email to inquire about the issue. Today, I received an email requesting confirmation of an order, which I initially assumed was in line with our discussion with **** However, upon reviewing the details more closely, it became evident that the offer presented was not in alignment with our prior conversation.
I would like to emphasize that I did not receive the offer we had discussed, and I believe there has been a misunderstanding or an error on your end or you try cheating your customers I have all the emails and evidences. I was reaching out to kindly request your assistance in resolving this matter promptly but you simply ignored my emails and I did not get any response so far
Yes finaly I got the answer:
Hello Mr. ****,
thank you very much for your email.
I am pleased to confirm that your Giga Zuhause 250 Kabel rate will be set up for 34.99 euros per month.
I have forwarded the process to the specialist department.
As soon as the change has been made, you will be informed as soon as possible.