Making technician appointment

[olem]

Hi sorry I only speak English but I ordered cable internet and received equipment but never got a call about the technician appointment. Calling customer service was not helpful. Thanks

[Grit]

Hello olem,

do you need a technician? In most cases, self-installation is offered at the connection. Have you connected the router?

Regards

Grit

[olem]

The paperwork I received and what I signed up for includes 89.99 euro for a technician. Also I don't think the router was sent with my equipment. Only the superWLAN. 

[olem]

Please can I get a response on this?  I can provide a customer number on a personal message. 

[Anett]

Hello olem,

please be so kind and get in touch with us via the contact channels linked here, our colleagues will be very happy to help you.

Best Regards

Anett