We ordered cable internet in early August from Vodafone for our new flat. However, we connected the box to the cable in the wall, it didn't work. So we called Vodafone around the 19th of August. They sent a technician the 9th of September. (Originally we had an appointment for 2 weeks earlier, but the technician was sick and had to cancel.) The technician couldn't fix the problem and needed to come back with his colleague. Three weeks later (27 September) the technician came again with his colleague. They couldn't resolve the problem. (Also... the colleague's role was simply to look at the box and tell the technician, who was in the basement, over the phone if the light was turning on or not. I cannot believe we waited 3 weeks for that - I could have done the same thing..)
Finally, we had to reach out to Vodafone to cancel the contract because we could not get cable internet in our flat even though it was originally said it should be possible.
We then signed up for DSL with Vodafone on 27 September, but now we got an email saying the DSL can only be connected on 17 October. We cannot wait this long. It's been two months without internet, and we work remotely. And ironically, nothing at Vodafone can ever be done until after the 14 day contract period is over.
Does anyone have tips on how to successfully get internet with Vodafone or is the answer to just go with a different provider?
