Kd. nr. -***--Rechnung Issue (100 Euros more in Dec 2021)

[yogio]

Hello Vodafone Kabel Deutschland

This month you have deducted 100 Euros more from my account corresponding to technical service which is REALLY REALLY bad.

First of all the WiFi does not work properly, it comes and goes always. A technician came to our place last week and he did something. Exactly like technicians before but the internet problem remained always. None of the technicians could fix the problem. Even during Christmas, the internet was gone several times, we simply did not call due to holidays. Today morning there was no internet during 10-11 AM.

We never touched the WiFi router or anything, it way always your technician. Why do we pay for the technician's visit, we will not, please return our money. I was not told before about this and neither technician told anything about this.

Under any circumstances, we will NOT pay this service of 100 Euros, please return it as soon as possible to my account. This was not a problem by us, this was a problem by Vodafone.

This is totally unacceptable and I need my money back. If you are not able to fix the problem, why can not you stop the contract immediately?

For two years, I have had a problem with the internet, I have paid too much for the TV which I have not watched, was sending the TV box in advance. This is totally unfair.

Please call me back.
Best Regards, Yogendra

Edit: @yogio Customer number and attachment removed for data protection reasons. Please do not post any personal information publicly. In addition, postponed the contribution from the DSL to the cable board.

[Torsten]

Vodafone is not responsible for WiFi, you have to set it up correctly yourself. The booked speed is only ever guaranteed via LAN cable connection. Unfortunately, WiFi is often subject to local interference. So if the WLAN settings alone are decisive for the error messages, the service fee is justified. This is also adequately explained in the price lists and service descriptions that you accepted with the conclusion of the contract.
Are the disconnections also present over the LAN connection?

[Nancy]

Hello yogio,

are you still having problems with your connection at the moment? I would like to have a look at the ticket and the technician's note. Send me your customer number, name, date of birth and address by private message.

Then report back here in the thread.

Best regards

Nancy

[yogio]

Thank you very much for the message. Actually, there is disconnectivity everyday almost. When it is disconnected, both LAN and Wifi are gone. It is not a problem of one day, it has been a constant problem since last 3 years. After this accident, I decided not to call to Vodafone but, there was an interruption today (Feb 10, 2022 at 13.50hours) even in between my presentation. I just called and mentioned this to Vodafone. 

Please give me my money back, Vodafone has seriously disappointed me in last 3 years.

Best Regards, Yogio

[Nancy]

Hello yogio,  

please send me all the requested data from you for matching via PN.

Afterwards, please write me a message here in the thread again.

Best regards

Nancy