Internet connection activation

[gizotk]

Hello,

I am not good at speaking German so I need to write this down in English! I received my box and all the documentation yesterday. However, even though I follow the steps correctly I did not receive the internet connection. While I tried to contact customer support, since I do not know to speak German, I could not overcome the issue. I believe a Vodafone representative needs to activate my account. Could you please help me with this matter?

Best,

Gizem

[Claudia]

Hello Gizem,

I assume a technician will need to come to you to activate the line. If you have a contract with Vodafone Kabel Deutschland I can take a look at that. Please send me the following details via PM:

- your name

- the full address

- the birth date of the contract owner

- the customer number

- the MAC address of the router

- a phone number for the appointment

If indeed a technician is needed you must make sure that he can access the house installation. That's a small box with a (Vodafone) Kabel Deutschland label, usually located in the basement of the house. Are there symptoms in your household that might be linked to Covid19?

Kind regards

Claudia