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Internet connection activation
gizotk
Daten-Fan
Daten-Fan

Hello,

 

I am not good at speaking German so I need to write this down in English! I received my box and all the documentation yesterday. However, even though I follow the steps correctly I did not receive the internet connection. While I tried to contact customer support, since I do not know to speak German, I could not overcome the issue. I believe a Vodafone representative needs to activate my account. Could you please help me with this matter?

 

Best,

Gizem

1 Antwort 1
Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello Gizem,

 

I assume a technician will need to come to you to activate the line. If you have a contract with Vodafone Kabel Deutschland I can take a look at that. Please send me the following details via PM:

 

- your name

- the full address

- the birth date of the contract owner

- the customer number

- the MAC address of the router

- a phone number for the appointment

 

If indeed a technician is needed you must make sure that he can access the house installation. That's a small box with a (Vodafone) Kabel Deutschland label, usually located in the basement of the house. Are there symptoms in your household that might be linked to Covid19?

 

Kind regards

Claudia

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