Help with cancellation please!!

[Victorv25]

I'm in quite a hard situation right now trying to cancel the Vodafone contract. 

I have filled up the form for moving out already and provided my address already and it shows Vodafone offers only DSL there which is not an option for me when there's a provider who offers optic fiber in the building. It didn't allow me to decline dsl services but just kept asking me too choose an appointment which obviously I don't want i want to reject. 

I have called the Vodafone cancellation number and asked them to cancel it ( in my contract it was saying that until end of November it's 1montg notice needed only, which doesn't matter anyways when needed services are not provided) now I have received the cancellation confirmation saying that my contract ends only on 14th of June 2022 which I don't understand why when you can't provide me with required cable service why do I have to pay still when I move out on 1st of December. 

I need some help here please as it's quite hard with not perfect German to talk to your support service as they told me if I want to speak English with them I need translator which is quite rude and discriminatory for customer service.  

What should I do in this case now? Should I search for legal counselling regarding the case and discriminatory customer service?

[Victorv25]

Also here is my current speed at home which is an amazing joke and not what I'm paying for! (Link to the test https://www.speedtest.net/my-result/a/7915723087

I have all the speed tests saved during the course of a year weekly which if it comes to it will use in court since I never got what I paid for which should have been 100mb/s

[Thomas]

Hi Victorv25,

have you ever looked at the termination confirmation? There you should see if you still need proof to terminate the contract early due to relocation. As soon as you submit the evidence, the cancellation will be adjusted accordingly.

Regards

Thomas

[MasterScorpion]

Closed your old Thread.

"I have all the speed tests saved during the course of a year weekly which if it comes to it will use in court since I never got what I paid for which should have been 100mb/s"

When did you inform VF about the malfunction and what was the response ?

[Victorv25]

Usually it was "work on the lines in your area" and so on..2 years later is same story, more details they usually don't provide and often enough when trying to get to customer service it takes quite a while so I gave up on my wifi long ago and I'm using my work phone for hotspot which gives me way higher speed than I ever had over cable router.

[Victorv25]

I have sent the confirmation (the contract of the new apartment where address is shown + beginning date of 16.11.2021) but apparently that wasn't enough. So I'll send now again the registration confirmation to show that I'm indeed living there.

[Thomas]

Hi Victorv25,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas