Have not received order confirmation
AndreC
Smart-Analyzer
Smart-Analyzer

Hello,

 

I recently ordered cables to a new address that I will be moving to and have not received any confirmation via email. I'm in the state of Rhineland-Palatinate. I wanted to see if the order did not go through.

 

I ordered via the website, in case that is relevant.

1 Akzeptierte Lösung

Akzeptierte Lösungen
Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello AndreC,

 

you were a little too impatient. You specified a desired date for your first order. You will not receive a device before this date. The order confirmation was sent in advance and could not be delivered to you. I took care that you did not have the contract twice. You will have to send the second device back.

 

Do you still have questions?

 

Best regards

Nancy

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Lösung in ursprünglichem Beitrag anzeigen

5 Antworten 5
Lars
Moderator:in
Moderator:in

Hi AndreC,

 

I'll be happy to see if the order has arrived.

 

Please send me the following data via private message:

 

- Name

- Date of birth

- e-mail address

- new address

- current address.

 

Write a short message here in the post, as soon as you have sent the PM.

 

Best regards

Lars

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AndreC
Smart-Analyzer
Smart-Analyzer

Thank you for the assistance, I have sent you a PM.

Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello AndreC,

 

you were a little too impatient. You specified a desired date for your first order. You will not receive a device before this date. The order confirmation was sent in advance and could not be delivered to you. I took care that you did not have the contract twice. You will have to send the second device back.

 

Do you still have questions?

 

Best regards

Nancy

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AndreC
Smart-Analyzer
Smart-Analyzer

I was expecting a confirmation email from the online order instead of by post, which is It is different than what I am familiar with; and the representative at the Vodafone shop did not see an order for me when I asked if one was pending. Either way, I will send back the extra device.

I have no more questions, thank you for your assistance and quick response!

 

Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello AndreC,

 

the main thing is that we've been able to sort it out.

 

I'll put a lock on it.

 

Best regards

Nancy

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