About changing connection address

[ElisaOrunesu]

Hi,

I moved into a new apartment in the same city the 24th of January. I ordered the move online but still did not receive any feedback from vodafone or any new offer.

Can you help with the following questions?

- Should I have received any confirmation email when ordering the move online? I did not receive anything

- If not, how many week should I wait to receive the confirmation?

Thanks!

[J0hann]

Hello @ElisaOrunesu,

please let our messaging service have a look into the issue and take measures.

You can reach my colleagues via WhatsApp (0172-1217212) or SMS (0172 4401212)

BR J0hann 

[ElisaOrunesu]

Hello Johann,

I tried, but the Whatsapp contact is a chatbot that only speak German and it is not able to offer a solution.

Is there a way I can speak with a human in english?

Thanks for your help.

[DennyW]

Hi @ElisaOrunesu 

Correct, TOBi only speaks German. But you can get through there with a translator. The colleagues will then take over, also in English.

Kind regards
Denny

[ElisaOrunesu]

Hi ,

After 5 weeks, 2 online moving requests, 2 chat moving requests, Vodafone tells me I can t use my kabel contract in the new apartment.

Why does it take so long for this confirmation? Basically I paid my internet connection without receiving any service at all. And since the cancellation of the contract requires one month, I will have to pay another month of No service.

I am very upset about the situation.

Do you know how can raise a complaint?

Thanks

[MasterScorpion]

"Vodafone tells me I can t use my kabel contract in the new apartment."

Explain what you mean by that.