Moving and changing contract

[NievesA]

Good evening, 

I am looking for some help since I have just switched my current contract to a new one and I'm moving next month so I've requested to take my contract to my new apartment, I have already asked for both changes on my account and I have received a confirmation. However, as I am new to this, I wondered if anyone could let me know the next steps. I appreciate knowing if I should expect a call or an email, or how this works.

Thanks beforehand! 

[MariaK]

Hello NievesA,

If you have already notified us of the move, you should receive a confirmation by post. However, our customer support team will be happy to check whether the move has been entered correctly in the system.

Please contact us via our WhatsApp chat on 0172 1217212.

Best regards

Maria