Hi,
I activated my cable internet on May 25th, 2022 and after the 15min I had internet but it was interrupted every 5 minutes (installation, cable connections, and activation were made by a professional, so no unexpert issues were involved). The next days it worked well, but during the last 2 weeks, the connection is disrupted every day, especially during the afternoon and/or night, it happens for 5 minutes each 15 minutes approx. during 1-3 hours or there are long disconnections for 30 minutes approx., no matter if I am connected via cable or wifi, even if the lights in the router are working normally. This is really disgusting because it happens even when I am in online meetings, and restarting the router every day is not practical. Also, even if I have followed the steps of the virtual assistant, minutes later internet is disrupted again, and again, and again. Everything is perfectly connected at home, as I said, the installation was made by a professional; in fact, after the disruptions on the day of the activation of the service, the technician told me that it is possible that the router (model TG3442DE) is faulty from the factory because what was happening was not normal.
Vodafone doesn't have a contact form to report these problems, each link that I click to contact the company sends me to the virtual assistant, and it is not giving me a real solution for these frequent disconnections, only temporal solutions. When I call the customer service they say that the communication must be in German and unfortunately I don't speak that language, I cannot believe that a big company like this doesn't have options at least in English. Also, I don't have a ticket for this problem because obviously, I can only contact the virtual assistant when the internet is working and then everything remains as in the beginning.
If someone has had similar problems please let me know how you solved them. If a person from Vodafone read it, please give me a solution. Thanks, Elizabeth
