English help - voda cancel contract

[Shadab]

Hi, voda cancel my wifi contract after 1.5 years and 6 months remaining.

They said some new cables are being laid and I need to get a new contract. I agreed and they sent me a new contract on mail.
How long before the new wifi starts?
Customer service is all German, cant explain problem to them.

*** @Shadab thread moved from feedback to cable board! ***

[Mav1976]

Hi @Shadab,

Is your question related with internet via cable or DSL?

[Shadab]

Cable I guess, how can I check?

[Shadab]

I can share my account details if it helps.

[Stephan]

Hi Shadab,

please do not share any account details in public!

Which product you have is stated in your contract papers. So please just tell us, what contract do you have and in which federal state you live.

Regards

Stephan

[Shadab]

Meinvodafone.de says Red Internet & Phone 1000 Cable.
Now internet is working, but not vpn, Skype and few other applications.
Do I need to do some setting to enable VPN?

[Shadab]

Everything works fine. I would like to keep just wifi in my contract. Is it possible to change contract and remove other phone, tv, etc?

[Shadab]

Wifi is not working now. Why is wifi so bad last week or so?

[Thomas]

Hi Shadab,

the contract includes Internet & Phone. Therefore, the phone cannot simply be removed. This would also not change the monthly price. The TV contract can be terminated at the end of the term.

If you have technical problems, please open another post in the right board.

Regards

Thomas