Can not login

[Hani-Eloksh1]

Hi

I can't login to my account as it gives me error. I have read in the FAQ that the account is deleted after two years of inactivity and I didn't login for 3-4 years.

I tried to register again but I'm getting a message that the Kundennummer is invalid.

However, I'm still getting a monthly email with the recipt and the amount is deducted from my bank account every month.

How can I access my account again? 
Thanks

Hani Eloksh

[Grit]

Hallo Hani-Eloksh1,

you may need to re-register. You don't need a code for that. It is only needed when you add the contract. Have you tried a new registration?

Regards

Grit

[Hani-Eloksh1]

Hi Grit,

Thanks for your reply,

I already have a contract with deutsche kabel and the money is being deducted from my bank account every month. But I can't re-register with my customer number as I'm getting error this customer numer is invalid.

I need to be able to login to the account that has my current running contract so I can monitor/update/cancel the contract etc.

Making a completely new account without contract (as the one I did to open this thread) won't give me access to my contract. 

Thanks

Hani

[Grit]

Hallo Hani-Eloksh1

so does a new registration not work or does it already fail when requesting the activation code?

Viele Grüße

Grit

[Hani-Eloksh1]

Hi Grit,

Sorry for late reply, somehow I'm not getting notifications when you reply.

The problem is when I try to register with the customer number and activation code I have long time ago, then it gives me error. 

And when I try to request new activation code, then it gives me an error that the customer number is not valid.

Thanks

Hani

[Thomas]

Hi Hani-Eloksh1,

we can send the needed code. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Hani-Eloksh1]

Hi Thomas,

I have sent you my details.

Thanks 

Hani

[Thomas · Accepted solution]

Hi Hani-Eloksh1,

we will send you a registration code by e-mail. You can then register with it.

Regards

Thomas

[hani-1]

Hi Thomas,

Now I got access to my contract again.

Thanks a lot!

Hani

[Thomas]

Hi hani-1,

very good.

Do you have any questions or can the thread be closed?

Regards

Thomas