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Cable internet problems
Bernadette3
Daten-Fan
Daten-Fan

Hello, I kindly write requesting for help. 

 

 

I am having a cable internet contract from Vodafone which started in July last year in 2023. The internet connection was good up to around October,2023. I called the Vodafone engineers but nothing helped. From then, I have been paying for internet but not using it.

 

The last engineers told me that I should tell the neighbors upstairs to allow us enter their apartment in order to repair cable connection but the neighbors refused. So, my internet is not working. Also, I talked to my landlord and he told that for our building the tenants use the DSL connection but not cable.

 

 

The annoying thing is that I am paying every month for the internet I am not using. 

 

So, my question is, what are my options to change from cable to DSL and my cable internet contract to be cancelled right away.

 

1 Antwort 1
Peter_Co
Giga-Genie
Giga-Genie

You are in a customer-to-customer forum, no individual support is available here. For support in English try using WhatsApp.

 

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292