Being charged extra on 0 Eur bill

[AB05]

Hi Vodafone,

My bank is getting an automatic debit every month for my cable internet when the offer I had taken is suppose to charge me 0 eur for first 6 months.

The bill is 0 eur in my account but vodafone is debiting the full amount each month from my account.

Please check and refund the overcharged amount.

Please check attachment and screenshot for details.

Thank yo

Edit: @AB05  Screenshots removed. Please do not post any personal information publicly. Best regards Kurtler

[reneromann]

Do you have multiple contracts, e.g. one for mobile and one for landline? In that case you'll still be charged for the mobile contract even though your landline contract is free...

[AB05]

I have multiple contracts but that is a seperate debit that is also happening. I am concerned about the one for cable only.This charge is specifically for cable and its not supposed to be charged.

[reneromann]

Check who's charging you:

Vodafone GmbH -> Mobile contracts & DSL contracts (landline using phone outlet)

Vodafone West GmbH -> Cable contracts in NRW, Hesse and Baden-Württemberg

Vodafone Deutschland GmbH -> Cable contracts in all the rest of the federal states except the mentioned 3...

[AB05]

Vodafone GmbH Ferdinand-Braun-Platz 1

[Kurtler]

This is an address from a Vodafone shop. No invoice directly from Vodafone.

Regards Kurt

[AB05]

What action do you propose should be taken. I have only authorized vodafone to do automatic debit by calling your customer care and getting the contract over mail.

The invoice numbers match the invoices in the vodafone account

I have not provided any authorization to any other vodafone shop or had any transaction in this shop

[AB05]

From vodafone site I understand this is not a shop but the official office address.

Vodafone GmbH, Ferdinand-Braun-Platz 1, 40549 Düsseldorf, Deutschland
Zahlungsempfänger-ID: DE26ZZZ00000006194

[Kurtler]

Wait for a mod to respond. Only he can look at the bills.

Best regards Kurt

[HeikeF]

Hi AB05,

here is the mod. 🙂

AB05, best would be to write a PN. Then we can have a look at your bill.

Please send us a PN  with your customer number, the password and the link from this thread here.

Best regards

Heike