1

Frage

2

Antwort

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Lösung

GigaTV contract cancellation
feser
Netzwerkforscher
Netzwerkforscher

Hi,

 

You sent me GigaTV router without my consent.

I sent the router back.

However, you charged me for January, February and March.

Can you refund mistakenly charged amount? 

Can you cancel my GigaTV contract?

 

Thanks

8 Antworten 8
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello feser,

 

did you revoke the contract? Can you explain how that happened?

 

Best regards

Tina

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feser
Netzwerkforscher
Netzwerkforscher

Hi,

I couldn't  cancel it, because call center doesn't speak English.

I'm expecting you to explain why I'm charged for something that I can not use.

Thanks

feser
Netzwerkforscher
Netzwerkforscher

Still waiting for the answer.

feser
Netzwerkforscher
Netzwerkforscher

Please explain how can I cancel/terminate my contract.

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello feser,

 

for a closer look send me the following informations in a private message:

 

full name

date of birth

address

customer number

 

Write a short reply here afterwards.

 

Best regards

Tina

 

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Hi feser,

 

the TV-order came in in January. Did you had contact with the customer service at this time?

 

You had already contacted us in January. I can therefore easily prepare the cancellation and the refund.

 

Regards

Stephan

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feser
Netzwerkforscher
Netzwerkforscher

Hi,

 

I couldn't talk with customer service at January, because I can not speak German.

I sent the router back, I was expecting it to be cancelled.

 

It would be great if you cancel GigaTV contract and refund the charged amount.

Thanks.

Thomas
Moderator:in
Moderator:in

Hi feser,

 

the contract has already been revoked and you will receive a confirmation.

 

Regards

Thomas

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