GigaTV contract cancellation

[feser]

Hi,

You sent me GigaTV router without my consent.

I sent the router back.

However, you charged me for January, February and March.

Can you refund mistakenly charged amount? 

Can you cancel my GigaTV contract?

Thanks

[Tina]

Hello feser,

did you revoke the contract? Can you explain how that happened?

Best regards

Tina

[feser]

Hi,

I couldn't  cancel it, because call center doesn't speak English.

I'm expecting you to explain why I'm charged for something that I can not use.

Thanks

[feser]

Still waiting for the answer.

[feser]

Please explain how can I cancel/terminate my contract.

[Tina]

Hello feser,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Stephan]

Hi feser,

the TV-order came in in January. Did you had contact with the customer service at this time?

You had already contacted us in January. I can therefore easily prepare the cancellation and the refund.

Regards

Stephan

[feser]

Hi,

I couldn't talk with customer service at January, because I can not speak German.

I sent the router back, I was expecting it to be cancelled.

It would be great if you cancel GigaTV contract and refund the charged amount.

Thanks.

[Thomas]

Hi feser,

the contract has already been revoked and you will receive a confirmation.

Regards

Thomas