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Apologies for my post in English. I ordered a new Kabel internet connection in my new apartment.
I got all the devices delivered today which includes an adapter, the router and required cables.
I have the 3 hole socket in my apartment but the top hole(port) has a thick metal screw instead of the hole.
Please see attached image.
So I cannot use the cable directly, also because of this projecting metal I am unable to fit in the adapter.
Could someone please review the image and tell me how to resolve the situation. Can I unscew this metal projection or should I call technical assistance ?
Thanks in advance.
Gelöst! Gehe zu Lösung.
Wow, thanks a lot. There was so much paint I didnt even realise its the port with a whole.
I have now plugged the cable but the router is still blinking red. Will wait and see if it changes after some time.