DHL send my DSL router back

[IvanBritto]

I gave my work address to get my router and DHL could not deliver, but I was here the whole day. The router was send back and now I have my connection, but I don't have the DSL router.

How can I get the router as fast as possibel, Is possibel to get it in a store close to me ?

[Norman]

Hey IvanBritto,

i'm sorry that the router was not delivered as planned. 😞

You can call us and my collegues will send you the router again. Did you try this?

It's not possible to get one in our shops.

Best regards

Norman

[IvanBritto]

Yes, I tried, but it is in German and I cloud not undertand right. I couldn't find any other way to communicate with you, no email, no real chat (only that stupid bot).

I'm regreting to have cotracted Vodafone already.

Best Regards

[Norman]

Okay. I understand. Sorry, that you could not reach us.

Just send me a private message with your personal data.

Best regards

Norman
 

[Ponyu]

Hi there,

I have also encountered the same problem, DHL sent my router back to Vodafone and I could not find a way to tell Vodafone to send it again. Could someone help me please? 

[MasterScorpion]

English Support is on FB or Twitter.

[Ponyu]

Thank you, I will try that. I actually sent a PN to the staff who replied above but got replied that I need to post publicly first, so here I am