Frage
Antwort
Lösung
am 29.09.2021 17:13
I gave my work address to get my router and DHL could not deliver, but I was here the whole day. The router was send back and now I have my connection, but I don't have the DSL router.
How can I get the router as fast as possibel, Is possibel to get it in a store close to me ?
am 30.09.2021 10:33
Hey IvanBritto,
i'm sorry that the router was not delivered as planned. 😞
You can call us and my collegues will send you the router again. Did you try this?
It's not possible to get one in our shops.
Best regards
Norman
am 30.09.2021 14:26
Yes, I tried, but it is in German and I cloud not undertand right. I couldn't find any other way to communicate with you, no email, no real chat (only that stupid bot).
I'm regreting to have cotracted Vodafone already.
Best Regards
am 01.10.2021 17:09
Okay. I understand. Sorry, that you could not reach us.
Just send me a private message with your personal data.
Best regards
Norman
am 04.10.2022 15:12
Hi there,
I have also encountered the same problem, DHL sent my router back to Vodafone and I could not find a way to tell Vodafone to send it again. Could someone help me please?
am 04.10.2022 15:16
am 04.10.2022 15:21
Thank you, I will try that. I actually sent a PN to the staff who replied above but got replied that I need to post publicly first, so here I am