CableMax Blinking and not working for about 2 months

[khwarizmi]

I just moved to Germany recently and bought my first device which is a Vodafone CableMax. Having functioned properly for less than 3 months, I have had issues using it for about 2 months. I have tried different means to reach customer care without success since I don't speak German yet.

The following indicators are blinking (white): phone, internet and power

I need help fixing the issue as it's affecting my work seriously. In the worst case scenario, I'm happy to deactivate my subscription until it's fixed to avoid losing money every month for a service I did not get.

[Claudia]

Hello khwarizmi,

an Internet connection that doesn't work for two months is pretty bad :/. Did you check and perhaps replace the coaxial cable? If you are a Vodafone Kabel Deutschland customer I would like to check your access. Please send me a PM with your details (name, address, customer number, date of birth of the contract holder) and reply here again afterwards.

Kind regards,

Claudia

[Jana478]

Hello khwarizmi, 

Unfortunately, you did not send the data in your PN.

Please send us this data for current legitimation in a private message.

*Customer number
*Name
*Address (street, house number, postcode, town)
*date of birth
*current mobile phone number (in case a fault ticket is necessary)

We need this data to be able to check exactly what is going on with your connection and why nothing is working.

Please report back briefly in the post when you have sent the PN.

Best regards
Jana

[Martin59]

Hello khwarizmi,

I will gladly commission a technician here to look at it on site.

Can you access the house amplifier and is there any sign of covid-19?

Please send me the answer again by PN  .

Under the Link  you will find more useful info about the technician assignment.

Please leave a message here as soon as you have sent the PN.

Best regards, Martin

[khwarizmi]

I don't know what you mean by an amplifier but I have access to the  connector on the wall. No signs of covid-19 🙂

[Claudia]

Hello khwarizmi,

I guess you mean the antenna socket your router is connected to. The technician will need to have a look at that, but Martin meant the house installation that is mostly located in the basement. Can you grant him access to this as well? If you're not sure please ask the janitor or somebody from the property management.

Kind regards,

Claudia

[khwarizmi]

Hello,

I have access to the basement so there should be no problem checking that.

Best regards,

[Jana478]

Hello khwarizmi,

I have instructed the technician, you will then be called for an appointment.

I'll keep my fingers crossed that everything works again.

Many greetings Jana

[khwarizmi]

Hello everyone,

Thank you! The Technician came to fix it and it worked for a day.

Yesterday, it began requesting for my cunstomer number and activation code to which I entered both. However, I am getting that the number is incorrect.

Please I need to fix this urgently as I have been using my phone instead of Vodafone for about 3 months now. 

Kind regards,

Yusuf

[Jana478]

Hi Khwarizmi,

That's really annoying. The technician has left a note that the modem has been replaced. But the old one is still visible here.

Please do a factory reset on the modem. (press reset at the back for 20 seconds)

Does the same message still appear with the activation?

If that didn't work, please send the MAC address of the new router by PN and then report back here in this article.

Many greetings Jana