CableMax Blinking and not working for about 2 months

[khwarizmi]

I just moved to Germany recently and bought my first device which is a Vodafone CableMax. Having functioned properly for less than 3 months, I have had issues using it for about 2 months. I have tried different means to reach customer care without success since I don't speak German yet.

The following indicators are blinking (white): phone, internet and power

I need help fixing the issue as it's affecting my work seriously. In the worst case scenario, I'm happy to deactivate my subscription until it's fixed to avoid losing money every month for a service I did not get.

[khwarizmi]

Hello Jana,

Thanks for picking this up. After second reset I still have the same problem.

The MAC address is: ***

Best regards,

Yusuf

MAC-Adresse aus Datenschutzgründen entfernt- Dein Mod-Team

[Jana478]

Hello khwarizmi,

what is strange is that it worked for 1 day because the new mac address is not visible here.

Is the router currently connected and does an LED light up?

Greetings Jana

[khwarizmi]

Hello Jana,

I switched it on this night. The white LED lights are showing. And yes, it worked for one day before it stopped working.

Best regards,

khwarizmi

[Claudia · Accepted solution]

Hello khwarizmi,

I registered the modem in our system and it is online now. Please check if it works properly.

Kind regards,

Claudia

[khwarizmi]

Hello Claudia,

It works now. Thank you.

[Claudia]

Hello khwarizmi,

great :). Have fun surfing then. I will close your thread now and you will get a PM with a survey. Please take a few minutes to answer the questions.

Kind regards,

Claudia