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Vodafone gave me an option to cancel contract but didn’t cancel
notMNKY
Daten-Fan
Daten-Fan

I requested for DSL connection on 5.May 2024(via check24), and vodafone never contacted me after that. 
On 7.July 2024 i received a communication (after calling Vodafone and giving my APL nummer) stating the speed of 250mbps was not possible and that i would only get 100mbps. In the letter i was given an option of cancellation until 8.August 2024. 
on 23.July 2024 I sent an email to  oad.dokumentenmanagement@vodafone.com (as per the pdf document received) asking to cancel the contract. But never received a reply/confirmation
but on 30.July2024 i received a communication telling me an appointment has been booked to start internet. 
i went to a vodafone store (Alexanderplatz, Berlin) and I was told nothing has to be done and that this contract will get cancelled automatically. But i doubt that since it says i will be charged €50 if this appointment is missed. 
What should I do now?

2 Antworten 2
J0hann
Moderator:in
Moderator:in

Hi @notMNKY,

 

please contact our customer service vie these Contact channels . The service on Facebook and via SMS helps in Einglish. 

 

BR J0hann 

Bewertet hilfreiche Beiträge mit Likes!

Thank you so much for the response. I will do as directed 🙂

have a great day ahead..