The returned package got rejected with 'Verpackung beschädigt'

[worathiti1]

Dear Community,

I recently returned the EasyBox 804 (M) via this address after my contract ended (15.07.2022). Today I received an email notification saying that the package has been rejected because it was damaged. I did some research on this forum and it seems like the real reason is usually because of late return or other reasons.

When returning, I did everything it instructed, I placed the Retourenschein (face front) in the box and send it within 14 days of the termination date. Yet, it still got rejected

I will try again since I'm sure I did everything correctly. Is there anything I can do more so that it will work this time? I'm just afraid that if it doesn't work again, I will get charged for the router

Thank you so much and looking forward to hearing back from you,
Worathiti Manosroi
Kundennummer: ***

Edit: Customer number removed.

[HeikeF]

Hi worathiti1,

thank you for your contribution here.

please wait a few more days with the reshipment. We have sent you a new return slip yesterday.

Please use this for the return.

Best regards

Heike

[worathiti1]

Thank you so much for your prompt reply!

I'll wait for the package to be returned and then send it again. Hopefully, it returned in time.

It's just annoying that I have to send it back again even i did everything per instructed. The cost of sending back is not much (4-5euros) but it's more of an annoyance since I'm also in the middle of moving 😕 

I will keep you posted

Worathiti Manosroi

[worathiti1]

Dear HeikeF,

Thanks again for the assistance. The package seems to have arrived BUT it's at my neighbor's AND I cannot reach him at all for 2 days straight. I just hope he's not on vacation. The return deadline is approaching and this is stressing me out.

Do you think there's a way to extend my returning period?

Thank you so much and looking forward to hearing back from you,
Worathiti Manosroi

P.S. I can't stress enough that I did everything as Vodafone instructed me to do via email. I double-checked everything and the Retourschein I've got in the email is not correct and now I have to deal with all of this? Why is the return process so painful for a customer? You guys don't communicate enough to your 3rd party return service? Should you reconsider using this 3rd party service for the return?