Technician appointment much later than promised

[albf114]

Dear Vodafone support,

I made an online contract for DSL on October 30 2022. When making the contract, I had to select a date for the technician appointment. The soonest date available was 21 November (15 working days after the contract is made), and there was another option to ask for a date "as soon as possible". Hoping I would get an earlier date I clicked on this "as soon as possible" option. 

On november 2, I received a mail with subject "Deine DSL-Bestellung: Wähl Deinen Aktivierungstag", where I was asked to provide the name of the previous tenant of the flat, so that Telekom evaluates whether a technician appointment is necessary to activate my line.

I have waited patiently for two weeks, and to my surprise I have received a mail today stating that my technician appointment is on December 12. This is not what was advertised when I made the contract, as I would expect the technician appointment no later than November 21. If I had known that the technician appointment was so late I would have made a contract with another company.

Is there anything that can be done to activate the DSL sooner?

Thanks in advance.

[Andre]

Hey albf114,

if you choose an date, its always communicated as an desired date to the telecom.
There is no way wo promise an appointment since we don't know if the german telecom has enough capacities on this date.

Normally the earliest appointment ist 10 workingdays from the time we've sent our request.

There may be reasons that delay this. If we asked for the previous teanant , i feel like he/she may have still a few weeks of contracttime with the old service provider.

In this case all of our attempts to get an earlier appointment will fail , since all landlines are in use.
You can try to get in touch with our customer support - and ask for a reschedule of the appointment.

It may lead to an earlier appointment,

Cheers,

Andre