Problem with easybox 805 activation
Ivan_Derm
Daten-Fan
Daten-Fan

Hello

I am only English speaking.

I ordered the vodafone network and planned install Date was  October .12th. After the technician released the internet signal for my apartment i tried to activate the Easybox 805, but without success. The the problem appears after I input the activation code(MIC), always showing activation ongoing(more than 30mins) and after that i have message for wrong MIC code.  I received the new MIC code, but the problem remains. After trying and telephone calling with vodafone service, I tried with phones, apps and computer according to the instructions, but the problem remains.
All lights are green except the telephone. I can not work at home.

Could some one check the issue for me? I want to solve it asap. Thank You

1 Antwort 1
HeikeF
Ex-Moderator:in
Ex-Moderator:in

Hi Ivan_Derm,

 

have you ever called the installation hotline? This is 0800 172 12 01.

 

If you cannot be helped there, please contact our customer service directly.

 

Best regards

 

Heike

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