Frage
Antwort
Lösung
am
15.12.2024
14:25
- zuletzt bearbeitet am
15.12.2024
15:00
von
Chr1ssy
Hi myvodafone customer service,
My name is Petra Fazekas and I would like to ask for your help to add contract to my myvodafone profile. I registered to the myvodafone webpage on Saturday because I’m taking over an existing contract in the myvodafone page. To be able to add an existing contract to my profile, I have to enter an online registration code, however the letter what I received from Vodafone does not include this code at all. Therefore, I wanted to request this code. For this request I have to give my DLS customer number (which I have because I received in the letter) and the registered phone number. I registered with my Hungarian phone number (****) and the system does not accept this number. Could you help me how I should enter this Hungarian number, because I have already tried 3 times and I just have 2 chance left. I have tried ***** and *****. I would really appreciate if you could provide me help with this problem.
Kind regards,
Petra Fazekas
@Petra92001: Removed phone numbers due to protection reasons. BR Chr1ssy
am 16.12.2024 14:38
Hello Petra,
Our customer support team will be happy to help you.
Please contact us via our WhatsApp chat on 0172 1217212.
Best regards,
Maria
am 16.12.2024 20:26
Hi Maria,
I already contacted the customer support on whatsapp, but it could not provide me any help, so I would really appreciate if one of the colleagues could provide help with this problem as this would be urgent for me.
Thank you,
Petra
am 16.12.2024 20:33
What did the support team reply to you via WhatsApp?