Problem with adding contract
Petra92001
Rookie
Rookie

Hi myvodafone customer service,

My name is Petra Fazekas and I would like to ask for your help to add contract to my myvodafone profile. I registered to the myvodafone webpage on Saturday because I’m taking over an existing contract in the myvodafone page. To be able to add an existing contract to my profile, I have to enter an online registration code, however the letter what I received from Vodafone does not include this code at all. Therefore, I wanted to request this code. For this request I have to give my DLS customer number (which I have because I received in the letter) and the registered phone number. I registered with my Hungarian phone number (****) and the system does not accept this number. Could you help me how I should enter this Hungarian number, because I have already tried 3 times and I just have 2 chance left. I have tried ***** and *****. I would really appreciate if you could provide me help with this problem.

 

Kind regards,

Petra Fazekas

 

@Petra92001: Removed phone numbers due to protection reasons. BR Chr1ssy

3 Antworten 3
MariaK
Moderator:in
Moderator:in

Hello Petra,

 

Our customer support team will be happy to help you.

Please contact us via our WhatsApp chat on 0172 1217212.

 

Best regards,

Maria

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Hi Maria, 

I already contacted the customer support on whatsapp,  but it could not provide me any help, so I would really appreciate if one of the colleagues could provide help with this problem as this would be urgent for me.

 

Thank you,

Petra

What did the support team reply to you via WhatsApp?

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