Frage
Antwort
Lösung
am 26.11.2022 12:50
Hi
so i am moving in with my partner and he already has a vodafone contract. I wrote to Vodafone via Kontakt formular, and thhey replied i must submit a written cancellation request. But there's no indication of where to send this cancellation letter. Can anyone help me with this?
am 26.11.2022 12:53
Also my actual cancellation cant be done before 3rd January 2024. I also want to ask if this premature cancellation is possible in my case when I am moving where there is already a Vodafone connection.
am 28.11.2022 08:26
Good morning Chemistry,
good that you ask.
You can submit your written cancellation here:
Vodafone GmbH
Kundenservice
Postfach 10 10 64
40839 Ratingen
Fax: 0 18 10 - 7 00 11
Please inform us about your new address and the date of relocation.
In principle, you have concluded a contract with a 24-month term. Unfortunately, there is no entitlement to early termination of the contract.
A special termination is only possible if we cannot provide the currently contracted service at the new address. Otherwise we will charge a compensation payment.
Kind regards,
Susan