Moving to a new apartment

[mohamad_gh]

Hello!

I'm reaching out for some help.

I'm relocating to a new apartment in a few weeks and I'd like to transfer my "Vodafone CableMax 1000" contract to my new address. I attempted to make this change through the website, but during the final step, I was prompted to call a number. I'm concerned about making the call because my German isn't very strong. Is there any other action I can take without having to call the number provided?

Thank you very much for your assistance.

[Mowglee]

Hey you can try to chat with support

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

[mohamad_gh]

Thanks for the suggestion @Mowglee but unfortunately, it is the same. The chatbot at the end asked me to call the number (or for them to call me).