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Lösung

Moved to New address and stil old contract is active
vikram
Netzwerkforscher
Netzwerkforscher

Hello,

Recently I have moved my house location from *** to *** and I have applied through vodafone for my Internet transfer, I got vodafone cable internet at my new current location but still my old contract is showing active. 
I am stil learning german can't speak. Can you please help how to close my old contract. 

 

Thanks

Vikram Kumar 

 

Community-Team: Personal data deleted.

3 Antworten 3
HeikeF
Ex-Moderator:in
Ex-Moderator:in

Hi Vikram,

 

you already had contact with us via PN and we wrote to you that your DSL contract ends on 30.3. and so it happened.

 

We debited the final bill from your account on 15.4.

 

Best regards

 

Heike

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vikram
Netzwerkforscher
Netzwerkforscher

No that one is my very old contract. Now two months back I have moved to new house and applied for movement from website. and the customer care person told to take cable internet instead of DSL. and I took cable internet for my new house. 

Andre
Ex-Moderator:in
Ex-Moderator:in

Your old dsl contract has been cancelled on the 30th march like i confirmed via private message.

If you have any further dsl contracts with us , feel free to send me a private message with the customernumber.
Then i'm happy to have a closer look into this.

Cheers,

Andre

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