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Lösung
am 07.06.2022 12:42 - zuletzt bearbeitet am 07.06.2022 12:46 von CommunityTeam
Hello,
Recently I have moved my house location from *** to *** and I have applied through vodafone for my Internet transfer, I got vodafone cable internet at my new current location but still my old contract is showing active.
I am stil learning german can't speak. Can you please help how to close my old contract.
Thanks
Vikram Kumar
Community-Team: Personal data deleted.
am 08.06.2022 10:19
Hi Vikram,
you already had contact with us via PN and we wrote to you that your DSL contract ends on 30.3. and so it happened.
We debited the final bill from your account on 15.4.
Best regards
Heike
am 08.06.2022 10:24
No that one is my very old contract. Now two months back I have moved to new house and applied for movement from website. and the customer care person told to take cable internet instead of DSL. and I took cable internet for my new house.
am 08.06.2022 16:28
Your old dsl contract has been cancelled on the 30th march like i confirmed via private message.
If you have any further dsl contracts with us , feel free to send me a private message with the customernumber.
Then i'm happy to have a closer look into this.
Cheers,
Andre