Contract ended but I am still billed

[PedroJardim]

Hello,

My contract with Vodafone ended in January 2022, but I am still being billed as of September 2022.

How can I correct this?

Best regards,

Pedro Jardim

[reneromann]

Did you send a cancellation?

Because contracts automatically extend if they are not actively cancelled...

[PedroJardim]

I have, and I have the cancellation document as proof.

[PedroJardim]

Can any admin help me with this?

[PedroJardim]

@Boris  would you be able to help me with this?

[Andre]

Hey PedroJadim,

this community is mainly focused on customers-helping-customers.

In this case , a concrete look into your customeraccount is required.
Neither other users, nor moderators have access.

Please get in touch with our customersupport. For example via whatsapp or twitter.

Cheers,

Andre