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Contract ended but I am still billed
PedroJardim
Smart-Analyzer
Smart-Analyzer

Hello,

 

My contract with Vodafone ended in January 2022, but I am still being billed as of September 2022.

How can I correct this?

 

Best regards,

Pedro Jardim

5 Antworten 5
reneromann
SuperUser
SuperUser

Did you send a cancellation?

Because contracts automatically extend if they are not actively cancelled...

I have, and I have the cancellation document as proof.

Can any admin help me with this?

@Boris  would you be able to help me with this?

Andre
Ex-Moderator:in
Ex-Moderator:in

Hey PedroJadim,

this community is mainly focused on customers-helping-customers.

In this case , a concrete look into your customeraccount is required.
Neither other users, nor moderators have access.

Please get in touch with our customersupport. For example via whatsapp or twitter.

Cheers,

Andre

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