Frage
Antwort
Lösung
am 11.10.2022 06:32
HI Team,
I've moved out of Germany in May 2022 but there was delay in submitted the derigstration letter. Contract has been terminated but some amount is still being debited from my account.
I got one more bill and 35 Euro is deducted from my account on 27-SEP.
There was a credit of 47 Eur on Aug 04. Could you please clarify on the deductions.
Regards,
Veera
am 11.10.2022 09:15
35 € is usually the fee if u didn't return the router 2 vodafone after the end of the contract....
remember if u have used a connect box, or a vodafone station - also when u've used a fritz!box rented by vodafone - u will have 2 return unused hardware (e g router) !
otherwise vodafone will make that kind of bill 4 u.....
am 11.10.2022 14:56
Hi team,
I've already returned the routers to Vodafone, I had used Fritzbox and returned that as well.
Not sure, how many more deductions going to happen from my account.
Regards,
Veera
am 12.10.2022 16:17
Hey Veera,
Please contact our service team online - they will be glad to help you.
How to reach the service team:
on WhatsApp: 0172 1217212
on Facebook: https://www.facebook.com/vodafoneDEservice
on Twitter https://twitter.com/vodafoneservice
Best regards
Micha