Very slow speed - new customer

[IKT]

Hello, I am customer number ***. I received the box and think I did everything I was supposed to. However, the speed is so slow that I am not even able to do the speedtest and I am barely able to open a website. Could you please help?

Many thanks,

IKT

EDIT: @IKT personal data deleted and moved to technical board

[Lars]

Hi IKT,

is it working now?

If not, please send me your customer number, name and address by private message. Contact me here as soon as you have sent the PM.

Best regards

Lars